Privacy policy

1. Introduction

Welcome to Fikoraa. We respect your privacy and are committed to protecting your personal information.

Fikoraa is a digital invitation and celebration platform that helps individuals, families and businesses create personalized wedding websites and invitations for weddings, graduations, birthdays, grand openings and business events, as well as thank-you cards, with a particular focus on Ethiopian, Eritrean and diaspora celebrations and communities. Fikoraa also offers guest and RSVP tools, a vendor marketplace, a chat assistant and an optional done-for-you design service.

Fikoraa is owned and operated by NAF InfoSolutions LLC ("we," "our," or "us"). This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, create an account, purchase a template or service, customize an invitation, list a business as a vendor, contact us, or otherwise use our platform.

By using Fikoraa, you acknowledge this Privacy Policy. Where applicable law requires consent for particular data practices, we will request that consent separately.

2. Information We Collect

The information we collect depends on how you interact with Fikoraa.

A. Account and Contact Information

When you register, contact us, or request assistance, we may collect:

• Name.
• Email address and phone number, if provided.
• Account credentials (passwords are stored only in protected, hashed form) and account-related information.
• Communication preferences.
• Information submitted through contact or support forms.

B. Invitation and Event Information

When you create or customize a website or invitation, we may collect information you enter, including:

• Couple, honoree, graduate, host, or business names and event titles.
• Event dates, times, and locations.
• Venue addresses and event instructions.
• RSVP questions and responses.
• Guest names and contact details you choose to enter.
• Invitation wording, language preferences, design choices, and cultural details.
• Other event information you choose to include.

Please avoid entering sensitive personal information unless it is genuinely necessary for your intended use of the platform.

C. Design Choices and Cultural Details

Some Fikoraa designs reflect a religious or cultural tradition (for example, Orthodox Tewahedo, Nikah, or regional Ethiopian and Eritrean designs). Choosing such a design, or adding religious or cultural details, may reveal information about your or your family's religion or ethnic background, which some laws treat as sensitive.

We use your design choices and cultural details only to create, display, and deliver your website or invitation. We never use them for advertising, and we do not sell or share them for marketing.

D. Photos and Uploaded Content

If you upload photographs, logos, or other files, we process and store those files to provide invitation customization, publishing, and related features.

You are responsible for ensuring that you have the necessary rights and permissions to upload and use photographs or information belonging to other people.

E. Vendor Marketplace Information

If you list a business in the Fikoraa vendor marketplace, we collect the business information you provide, such as business name, services, location, languages, photos, pricing details, and contact information. Vendor listings are public and may be viewed by anyone visiting Fikoraa.

If you contact a vendor or a vendor contacts you through Fikoraa, we process those messages and inquiries to deliver them and to help keep the marketplace safe.

F. Chat Assistant and Support Messages

If you use our chat assistant or contact form, we collect the questions you ask and, if you choose to email our team, your name, email address, and message. We use this information to answer your question, provide support, and improve our help content.

G. Done-for-You Design Service

If you request a custom design, we collect the details, photos, and preferences you provide and share them with the Fikoraa designer working on your project, only for that purpose.

H. Purchase and Payment Information

If you purchase digital templates, access packages, or other services, we collect transaction details, purchase history, and billing-related information necessary to complete and manage your order.

Payment card information is processed by our third-party payment provider, Square (a service of Block, Inc.). We do not store complete payment card numbers or card security codes on Fikoraa's own systems. The payment provider's own privacy policy and terms also apply.

I. Technical and Usage Information

When you access Fikoraa, we or our service providers may collect technical information such as:

• IP address.
• Browser type and device information.
• Pages visited and interactions with the website.
• Dates and times of access.
• Security logs and information about potentially malicious requests.
• Cookie and similar technology information, depending on our configuration.

3. How We Use Your Information

We use personal information to:

• Create and manage user accounts.
• Provide access to purchased templates and invitation-building tools.
• Allow users to customize, preview, save, download, and publish websites and invitations.
• Support guest lists, RSVPs, and event management features.
• Operate the vendor marketplace and deliver messages between users and vendors.
• Answer questions sent through our chat assistant, contact form, email, or phone.
• Deliver done-for-you design projects.
• Process purchases and maintain transaction records.
• Store and display uploaded photos and other content.
• Send account confirmations, receipts, and important service updates.
• Maintain website performance, reliability, and security.
• Detect fraud, abuse, and unauthorized activity.
• Improve our platform, templates, and customer experience.
• Comply with legal obligations and enforce our agreements.

We will not use personal information for materially different purposes without providing notice or obtaining consent where required by law.

4. Website Hosting and Security

Fikoraa's website is hosted on Cloudflare, which also supports website delivery, performance, and security and, depending on our configuration, DNS. Our domain name, fikoraa.com, is registered through Squarespace Domains.

When you visit or interact with our website, Cloudflare may process technical information such as IP addresses, browser and device information, request details, and security-related logs as necessary to provide its services, maintain reliability, and protect against malicious traffic.

The specific information processed depends on which services we use and how they are configured. For more information, please review the Cloudflare Privacy Policy.

Other website functions, such as databases, payments, email, or user accounts, may involve other providers depending on Fikoraa's technical setup.

5. Invitations, Published Pages, and Guest Privacy

Fikoraa allows users to publish and share websites and invitations through links and other sharing methods, including WhatsApp, Telegram, text message, and email.

A published website or invitation may be accessible to people who receive or obtain its link. It may display names, event dates, venue details, photographs, and other information selected by its creator. Events marked private are hidden from guests who are not invited to them.

Before publishing or sharing, consider whether the information should be visible to everyone who has the link. Avoid publishing sensitive personal information or details that should remain private.

Guests' information. When you add guests, you confirm that you have their permission to share their contact details with us. We use guest information only to deliver that organizer's invitations, updates, reminders, and RSVPs, and to make responses available to the relevant event organizer. Guests may contact us at any time to ask us to stop sending them messages or to remove their information.

RSVPs through messaging apps. Some invitations let guests reply by WhatsApp, text message, or email. Those replies are sent through the guest's own messaging or email app directly to the organizer, and the app provider's own privacy policy applies to them.

Downloaded invitations. Users can download a copy of their invitation and share or host it elsewhere. Once an invitation has been downloaded and shared outside Fikoraa, we no longer control who can see it or how it is used.

Users creating websites and invitations are responsible for choosing appropriate content and sharing settings. Fikoraa will handle personal information in accordance with this Privacy Policy and applicable law.

6. Cookies and Similar Technologies

Fikoraa and its service providers may use cookies and similar technologies to:

• Maintain website functionality and account sessions.
• Remember user preferences.
• Support website security and fraud prevention.
• Measure performance and understand usage, where analytics are enabled.

The specific cookies and technologies used depend on our website configuration and the services enabled.

You can manage cookies through your browser settings. Where required by law, we will provide appropriate consent controls before using nonessential cookies or similar technologies, and we will honor recognized browser privacy signals, such as Global Privacy Control, where applicable law requires it.

Disabling certain cookies may affect website functionality.

7. How We Share Information

We do not sell your personal information or share it for targeted advertising.

We share personal information with service providers only when necessary to operate, maintain, secure, and improve our platform. These providers may include services for:

• Website delivery, hosting, and security.
• Database and file storage.
• Payment processing.
• Email delivery and customer support.
• Website performance monitoring and analytics, if enabled.

Service providers process information on our behalf to provide their services, subject to contractual requirements and applicable law, and we do not authorize them to use personal information for unrelated purposes.

We also share information:

• With the vendor you choose to contact, or the user who contacts you, through the vendor marketplace.
• With a Fikoraa designer, when you request a done-for-you design.
• With the guests and others you choose to share your website or invitation with.

We may also disclose information when required by law, in response to lawful requests, to protect our rights or users, or in connection with a business transaction where legally permitted.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain accounts and purchase records, support websites, invitations and event functionality, resolve disputes, prevent fraud, and comply with legal obligations. In general:

• Account, website, and invitation information is kept while your account is active and for up to 12 months after your access package ends, so you can return to it, unless you ask us to delete it sooner.
• Guest and RSVP information is kept for as long as the organizer's website or invitation remains in their account.
• Purchase and payment records are kept for as long as tax and accounting laws require.
• Support and chat messages are kept for up to 12 months.

If you request account deletion, we will process the request in accordance with applicable law. Some information may remain in backups for a limited period or be retained when legally required.

Where information is no longer needed, we will take reasonable steps to delete it or de-identify it.

9. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. These measures include encryption in transit, access controls, regular backups, security monitoring, and security features provided by our technology partners.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

If we learn of a security incident that affects your personal information, we will notify you and the appropriate authorities as required by applicable law.

Users are responsible for protecting their account credentials and should contact us if they suspect unauthorized access to their accounts.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of personal information, including deletion of your account.
• Obtain a copy of certain information in a portable format.
• Object to or restrict certain processing.
• Withdraw consent where processing relies on consent.
• Opt out of certain data uses where applicable.
• Appeal a privacy-request decision where required by law.

To exercise a right, or to delete your account, contact us using the details in Section 16. We may need to verify your identity before processing your request. We will respond within 30 days, or sooner where the law requires. If we need more time, we will let you know why.

We will not discriminate against you for exercising your privacy rights. Some information may be retained where permitted or required by law.

11. Children's Privacy

Fikoraa accounts are intended for adults aged 18 and older. We do not knowingly allow children to create accounts or collect personal information directly from children under 13.

Parents, guardians, and families may create invitations that include a child's information, such as a child's birthday party or graduation, and may add children as guests. In those cases, the parent or guardian provides and controls that information and can ask us to change or delete it at any time.

If you believe a child has provided personal information to us directly, contact us so we can review the situation and delete it where appropriate.

12. Marketing Communications

We send service-related communications, including purchase confirmations, account notices, and important updates concerning your websites, invitations, or use of Fikoraa.

Where permitted by law, we may also send promotional communications about new templates, features, offers, or services.

You can opt out of promotional emails at any time using the unsubscribe link in the message or by contacting us. We may still send essential service-related communications when necessary.

13. Third-Party Websites and Services

Fikoraa may link to or work with third-party websites and services, such as payment providers, maps, calendar apps, vendor websites, and messaging apps including WhatsApp and Telegram.

We do not control the privacy practices of third-party websites and services. Their own privacy policies and terms govern their handling of information. We encourage you to review those policies before providing information directly to third parties.

14. International Visitors and Data Transfers

Fikoraa serves users in the United States, Ethiopia, Eritrea, and other countries.

Depending on our service providers and technical configuration, personal information may be processed or stored in countries other than the country where you live, including the United States. Privacy laws and protections may differ between countries.

Where applicable law requires safeguards for international data transfers, we will take appropriate steps to comply with those requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal obligations.

When we make changes, we will update the Effective Date at the top of this page. If we make material changes, we will notify account holders by email or with a notice on our website, and we will obtain consent where required by law.

16. Contact Us

If you have questions about this Privacy Policy, our data practices, or a privacy request, contact us:

Fikoraa
Owned and operated by NAF InfoSolutions LLC
9304 Forest Ln, Suite N261, Dallas, TX 75243

Website: fikoraa.com
Email: fikoraa.invites@gmail.com
Phone: 469-877-7106 (24-hour support)

We will review privacy inquiries and respond within 30 days.